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Type a word for what you are looking for, or pick a topic directly. Each topic opens on its detailed answers in the FAQ.
Topics
Your account
Signing up, signing in, password recovery, your personal data and deleting the account.
- The password reset email never arrives
- Do I need an account to browse courses?
- How do I delete my account for good?
Buying and paying
Accepted payment methods, tax, invoices, coupons and pending orders.
- Which payment methods do you accept?
- I paid but the course did not open
- Where do I find my invoice?
Learning and certificates
Access duration, playback and quality, downloads, quizzes, and issuing and verifying certificates.
- How long do I keep access?
- Can I download the videos?
- How does an employer verify my certificate?
For teachers
The two packages and their commission rates, the free trial, course review and payouts.
- What separates Starter from Professional?
- When do I get paid?
- How long does course review take?
Refunds
The fourteen-day and twenty-per-cent rule, the exceptions, and when the money arrives.
- What exactly are the refund conditions?
- I am past the window — any hope?
- When does the money reach my card?
Community
Joining an academy community, the nine levels and points, and conduct and reporting.
- How do I join an academy community?
- How are points and levels calculated?
- How do I report a post?
Quick links
None of these answered your question?
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Working hours: Monday to Friday, 09:00–18:00 UAE time.